Temtem, the Pokemon-like MMO on Steam, has just banned 900 players for cheating and other exploits in the first batch of several to come.
Developers Crema Games initially said there would be no appeals for permanent bans, as they had "made 100% sure that every banned user is either a cheater or has abused exploits intentionally".
We've decided to review ban appeals, even though every single one of the ones we checked are legit. Like you said, having a "no appeal" policy is not good.— Temtem (@PlayTemtem) February 3, 2020
So, you can contact us on firstname.lastname@example.org
Put "Ban appeal" as the subject and include your ingame ID or username.
However after fans expressed worry about the infallibility of this system, they softened their approach. Bans will still be made manually based on reports and analysis of individual player behavior by Crema Games. The team were initially cagey about saying too much about how cheaters were detected because it gave the cheaters an edge.
"Initially, we were hesitant about instituting a ban appeal process as oftentimes hackers use it as a way to get more information to circumvent our anti-cheat," the team said in an interview with Polygon. "We only ban players that have been caught using cheats to exploit the game. Players will not get banned for running into bugs. It’s very easy for us to tell the difference."
The long and short of the story is that if you're having a good time collecting all the cute Temtem then you don't need to worry about being banned. But if you're running into a trainer who's clearly giving you a hard time without putting in the effort themselves, then their days are numbered.