Despite all the hype surrounding its release, CD Projekt Red's open-world RPG Cyberpunk 2077 has had a less than stellar launch and reception on current gen consoles. In fact, the long-awaited RPG performs so badly on the PlayStation 4 and Xbox One that CD Projekt Red has said players can pursue refunds if they don't want to wait for the upcoming patches that are promised to improve bugs and performance issues.
How to refund Cyberpunk 2077
If you do not want to wait for the promised fixes to Cyberpunk 2077 and instead want to opt to try and get your money back, you may have a bit of a battle ahead of you depending on your platform. In their statement, CD Projekt Red said "for copies purchased digitally, please use the refund system of PSN or Xbox respectively. For boxed versions, please first try to get a refund at the store where you bought the game." So far, people with both digital and boxed copies have had mixed success with actually getting their money back.
Xbox returns seem to be functioning normally. To request a refund on Xbox, log into your Microsoft account and go to the Request an Xbox refund page. Your recent orders should show up on this page. Select Cyberpunk and then select Request refund. Unfortunately, PSN doesn't actually have a refund system. Despite this, some players were reporting that they received refunds over the weekend on Reddit. Now, as reported by Push Square, players are being turned away by customer service representatives, and some have been told to wait for future updates.
If going through the platform-specific or brick-and-mortar channels doesn't work, CD Projekt Red has said to reach out to them at firstname.lastname@example.org. Players can contact them for the next week, through December 21.
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